1. Information We Collect
Information You Provide
- Contact Details: Your name, email address, phone number, and social media handles — collected when you reach out, sign up, or purchase a package.
- Payment Information: Billing details processed through secure third-party providers (Payoneer, Remitly). We do not store your bank account details or financial credentials on our servers.
- Content & Materials: Raw footage, brand assets, logos, scripts, and creative direction you share with us for content production.
- Communication Records: Messages exchanged via email, our project management platform, or messaging apps during the course of your project.
Information Collected Automatically
- Website Analytics: Pages visited, time on site, referral source, and device/browser type — collected through cookies and Google Analytics.
- IP Address: Collected automatically when you visit our website.
2. How We Use Your Information
We use the information we collect to:
- Deliver the content editing and production services you purchased.
- Communicate with you about your project, revisions, approvals, and deliverables.
- Process payments and send invoices.
- Improve our website, services, and client experience based on usage patterns.
- Send occasional updates, offers, or resources — only if you opt in. You can unsubscribe at any time.
We will never sell, rent, or trade your personal information to third parties.
3. How We Protect Your Information
- All payment processing is handled through Payoneer and Remitly, both of which use advanced encryption and comply with international security standards. Payoneer maintains PCI DSS Level 1 compliance — the highest level of payment card security.
- Client content and project files are stored securely with access restricted to assigned team members working on your project.
- Internal access to client data is limited on a need-to-know basis.
- We use secure cloud storage and encrypted communication tools to manage your files.
No method of transmission over the internet is 100% secure. While we take strong precautions, we cannot guarantee absolute security of your data.
4. Third-Party Services
We use trusted third-party tools to operate our business:
- Payment Processing: Payoneer, Remitly
- Project Management: Internal platform
- Website Analytics: Google Analytics
- Communication: Email and messaging platforms
These services have their own privacy policies. We only share the minimum data necessary for them to perform their function on our behalf.
5. Cookies
Our website uses cookies to improve your browsing experience and help us understand how visitors use the site. Cookies are small text files stored on your device.
You can disable cookies through your browser settings at any time, though some website features may not function as intended without them.
6. Your Rights
You have the right to:
- Access the personal data we hold about you.
- Correct any inaccurate or outdated information.
- Delete your personal data (subject to any legal or contractual obligations we need to fulfill).
- Opt out of marketing emails at any time by clicking "unsubscribe" or contacting us directly.
- Request restriction of how we process your data.
To exercise any of these rights, email us at [email protected].
7. Data Retention
We retain your personal information and project files for up to 3 months after project completion, unless you request earlier deletion.
After the 3-month period, all client data — including raw footage, project files, and deliverables stored on our systems — will be permanently deleted.
Payment and invoicing records may be retained longer as required by applicable tax and accounting laws.
8. International Clients
Sabbir Ahmeed serves clients in the USA, UK, Canada, Australia, and other regions. By using our services, you consent to your data being processed and stored in Bangladesh, where our team operates. We take appropriate measures to ensure your data is handled securely regardless of where you are located.
9. Children's Privacy
Our services are not directed at individuals under the age of 18. We do not knowingly collect personal information from minors. If we learn that we've collected data from someone under 18, we will delete it promptly.
10. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. When we do, the revised version will be posted on our website with a new "Last Updated" date. Continued use of our services after any update means you accept the revised policy.
11. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, we're here to help.
Email: [email protected] Website: sabbirahmeed.com
By using our website or engaging with our services, you agree to the collection and use of your information as described in this Privacy Policy.